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FAQ - Atlantic Adjusters

What is a Public Adjuster?

A Public Adjuster, also known as a PA, is a licensed professional in the state where the loss occurs. A Public Adjuster is licensed, educated, and trained in the policy coverage, state regulations and statutes that guide first party property damage claim handling.

The PA represents the "insured" who is the owner of the property that has been damaged. His obligation is to his client only. The Public Adjuster will prepare and submit all the necessary documentation required to file a claim with the insurance company.

Attorneys and public adjusters are the only parties that are allowed by law to represent and pursue another party's interest on an insurance claim.

How is a Public Adjuster different from an Adjuster sent from my insurance company?

A Public Adjuster is employed and paid by the policyholder. His responsibility is exclusively to the policyholder.

Company staff Adjusters, independent insurance Adjusters, and other experts employed or retained by the insurance company work in the best interest of the insurance company. Accordingly, their duties and responsibilities are to their principle, the insurance company.

Why would I need a Public Adjuster?

There are many reasons why you may consider retaining a Public Adjuster to handle a property damage claim on your behalf. A Public Adjuster works for you.

The preparation and presentation of the facts and circumstances surrounding the cause and origin of the loss and the documentation supporting the content and value of your claim can be complicated and time consuming. The technical wording of the policy is difficult to understand. Many policyholders lack the knowledge and the skills to evaluate, estimate, and appraise covered damage. More importantly, they lack the experience of negotiating with insurance industry experts. You may have other responsibilities and priorities in your life or business that may prevent you from dedicating the resources necessary to obtain the full and fair settlement from your claim.

Your actions and discussions with the insurance company staff early in the claim may have serious implications for the eventual outcome. At Atlantic Adjusters, Inc., we prefer to be retained at the onset, but can still add tremendous value even after the claim has started.

Why not handle the loss myself?

Most policyholders do not have the time or background to fully assess and prepare a detailed appraisal of their property damage claim. Proper presentation of your claim documentation is critical to a fair and complete recovery.

The policy may afford additional coverages for your loss that you are entitled to. Atlantic Adjusters, Inc. has the extensive experience necessary to properly analyze your policy, appraise your loss, support and document your claim, and negotiate with the Carrier to obtain a fair and expedited settlement.

Will I still be involved?

Yes, we will need assistance with preparing the building estimate and personal property inventories. This will depend upon what evidence remains at the loss site. In the event of a total fire, more assistance from the policyholder will be needed.

Once our appraisal of the building and personal property is complete, we will review the scope and value of the claim with the policyholder prior to submitting to the carrier. We keep you apprised of our progress throughout the claim. No final settlement will be made without your approval.

Who uses a Public Adjuster?

Accredited Public Adjusters are retained for claims due to fire, wind, water, and vandalism. We serve the general public, commercial businesses, financial institutions, professional firms, organizations and homeowners. Atlantic Adjusters, Inc. are there for you!

What makes Atlantic Adjusters different from other Public Adjusters?

We appreciate how important your claim is to you and provide continuous help, support and guidance from start to finish. Our professionalism and the manner in which way we work with the insurance company generates mutual respect. We are devoted to handling the most difficult or complex claims. Our associates have worked in the insurance industry in varying capacities and we understand the operations and complexities of the claims business.

Do I have to pay a retainer or up front fees?

Fees are not paid until the claim has been settled and payment is collected from the insurance company. The fee structure varies depending on the type of loss and circumstances surrounding the claim.

As a general rule contingency fees charged by an attorney are much greater than the fees charged by a public adjuster without all of the litigation expenses. Only a licensed attorney can provide legal advice and represent your interest in litigation. Should you elect to have an attorney become involved, the information and services provided by the public adjuster will enhance the objectives of the attorney as we work together.

Do I have to sign a contract?

The states where we are licensed require a signed contract. This documentation will authorize us to represent your interests to the insurance company.

How long will it take to settle a claim?

There are no set time limits. Generally, a straightforward claim can take 2-3 months to be settled. A more complex and difficult dispute may require a lengthy period of time. We do not get paid until you do, so we can assure you that we will process your claim as quickly as possible.